QUESTION: Some storage vendors promise 100% uptime -- never any downtime for scheduled activities such as microcode upgrades, reconfigurations, etc. What do you think about his claim?
ANSWER: Have them show you that it works through a demonstration on a piece of evaluation gear in your site. I think the marketing promises can be held up by some of the vendors but customers need to have vendors show them it actually works. The best way is to see it with your own eyes, before you give them a check.