Nothing sells a customer like delivering on a promise.
EMC Corp., Legato Systems Inc., Comdisco Inc., StorageNetworks Inc., and many other companies had to scramble to keep customer data up and running, and it seems that performing under pressure has paid off in terms of return business.
StorageNetworks Inc., Waltham, Mass., has expanded its relationship with Merrill Lynch and will be providing data storage management services to the financial leader in Tokyo and Makuhari, Japan.
Merrill Lynch's Tokyo storage network will use the STOR's software management platform to automate storage management tasks like provisioning and change and event management. StorageNetworks' STORvision and Virtual Storage Portal software will also be used to manage the multi-vendor storage infrastructure.
Merrill Lynch CTO for Global Technology Infrastructure Services Chris Corrado stated that StorageNetworks played a critical role in Merrill Lynch's migration to, and ongoing management of, a SAN environment. Their technology and commitment to customer support and service was particularly invaluable to us in the hours and days following the World Trade Center attacks.
StorageNetworks said that following the Sept. 11 disaster, its Customer Support Center and field operations staff worked with Merrill Lynch to protect its existing data, implement escalation procedures, and optimize data restoration and rapidly provision new storage - a working relationship that spawned the Tokyo expansion.
Jackie Price, StorageNetworks' director of public relations said the Tokyo deal is an extension of the work StorageNetworks has been doing with Merrill Lynch in New York City.
Mike Karp, senior analyst, Enterprise Management Associates, Boulder, Colo., said some companies proved themselves by performing under pressure after the tragic events of Sept. 11, and those storage vendors are likely to see return customers based on that performance.
Storage companies will be able to do well by monopolizing on the visibility of disaster recovery, Karp said.Let us know what you think about the story, e-mail Kevin Komiega, assistant news editor
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