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Vol. 1 No. 5 July 2002

Standard IT processes: getting to yes at Intel

I recently retired from Intel as product manager for storage products. It was a good, yet hectic ride. During my 10-year tenure in that position, I deployed storage solutions for thousands of servers, adding up to nearly a petabyte of data. This article explains how Intel came to use an elaborate standardization process to improve its backup and restore procedures. Intel's P100 checklist Each company is going to be different but the need for process control is the same. Some key items you need to have: 1. A single controlled document - No changes are made without updating the master. 2. A single owner for the master - You may have many contributors, but one person is responsible for the document. This helps change control and gives people a point of contact. 3. Cross-functional teams review - In the case of a server or a backup and restore project, this would include Network LAN/WAN teams, security, operations and perhaps legal. You should have a set review team that's familiar with the process and can quickly assess if there ...

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