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Vol. 1 No. 12 February 2003

Storage SLAs--get ready

Mike Taylor's reaction to the idea of storage service level agreements (SLAs) is typical: They haven't hit his high-priority list yet, but he suspects that will change fairly quickly. "We really don't have formalized service levels for storage at this point," says Taylor, a storage administrator at Capital Blue Cross in Harrisburg, PA. "But I do see them coming." Storage hasn't historically rated separate SLAs--with the huge exception of disaster recovery but Sept. 11 cast disaster recovery plans into high gear, and senior executives started paying attention. Moreover, storage technology has steadily grown more complex in the past several years, causing IT departments to consider the value of creating storage-specific SLAs. Then there's the influence of storage service providers that use SLAs as part of the contracts they sign with clients. "The use of storage SLAs really accelerated in the late '90s as SSPs started selling," says Al Sporer, the global practice manager for operations management consulting at EMC. "We've seen the...

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Features in this issue

  • Midrange Arrays Inherit High-End Smarts

    Virtualization layers, once a feature of only the most expensive storage subsystems, are beginning to ship with midrange storage systems.

  • Optimize database storage

    by  Jim Booth

    In this article, author and consultant Jim Booth maintains that different database objects may each require their own type of storage to make the database operations run more smoothly. Whether you're dealing with tablespaces, indexes, redo logs or archives -- there's a right and wrong storage choice for each database component. This article explains what they are.

  • Inside the new Symmetrix

    by  Michael Desmond

    Inside the new Symmetrix

Columns in this issue