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Vol. 7 No. 3 May 2008

Symantec users find improved licensing

In February, Symantec released Version 12 of its Backup Exec software. The new version supports Microsoft Windows Server 2008; speeds backup and restore of Microsoft Exchange, SQL Server, Active Directory and SharePoint environments; and has an improved granular recovery feature. But the important thing may be that customers report that licensing the new version of Backup Exec has been a snap. That must be music to Symantec's ears, because the last time the company updated its flagship backup software (in late 2006), the licensing experience was hellish. Typical was the experience of one IT manager who told in March 2007 that when he tried to upgrade his licensing from Backup Exec 10d to 11d, the GUI on the Symantec customer portal didn't work. "It wouldn't generate a license key," he said then. "And there was no way to get hold of support through the portal." Other 11d customers reviewing the product on reported going through the online activation process, getting a license key and then being told ...

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Features in this issue

  • Hard disk drives become more affordable

  • Legal toolkit for storage systems

    Storage managers may be reluctant to admit it, but they and the storage systems they manage are key players in most companies' compliance and legal readiness procedures. While ediscovery is the current buzzword, there's currently no all-encompassing ediscovery tool on the market. But you can assemble an effective toolkit with some of the point products that are available now.

  • Ask the Expert: NFS vs. CIFS

    What should you consider when choosing between Network File Sharing (NFS) or Common Internet File System (CIFS)?

Columns in this issue

  • Hot Spots: Just say 'Yes' to a new IT strategy

    by  Bob Laliberte

    Software will increasingly transcend the self-imposed technology barriers that have evolved in larger data center environments. The ability to create policy-based programs that not only automate processes, but empower others to help themselves, will dramatically improve efficiency.