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Vol. 9 Num. 5 July/August 2010

Create a storage service for your company

Often maligned (but more often misunderstood), the ITIL framework can help transform your storage environment into an efficient storage service organization. By Thomas Woods If your a data storage management professional, odds are that at some point you'll be asked to help align your IT organization with the Information Technology Infrastructure Library (ITIL) service management framework. But before your eyes glaze over and you think it's just another one of those theoretical approaches to managing IT, think again: ITIL can make your job, and your life, a lot easier. ITIL is a set of British best practices that provide guidance on how to implement IT service management (ITSM), a framework specifically designed to confront and reduce IT organizational complexity. As a storage professional, you could benefit greatly from an ITIL implementation if you think you're currently spending too much time on any -- or all -- of the following tasks: Working on non-storage issues Reworking storage implementations because of design flaws ...

Features in this issue

Columns in this issue

  • Align data protection with business importance

    There's a big difference between backup and business continuity. Any-point-in-time technologies can extend data protection so that application use is protected as well.

  • The new primary storage

    A technology borrowed from backup may end up the biggest thing to happen to storage in a long time.

  • Cloud storage ecosystems mature

    by  Terri McClure

    Vendors have emerged that provide a bridge to cloud storage services, as well as extended security, availability and portability to cloud storage service provider offerings.