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Vol. 2 No. 9 November 2003

Bullying vendors and voiceless users

Have you been the victim of aggressive salesforces from your vendors? Some of your colleagues have, and my impression is that it's a fairly widespread--and possibly growing--practice in the storage industry. In a bad year, salespeople under pressure can forget their manners, it would seem. Two years ago, Joe Tucci, CEO of EMC Corp., asked hundreds of storage managers at the Storage Decisions conference how many people thought his salesforce was too aggressive. Many hands went up. The company was at a low point in sales then, and the lack of good will with key customers was certainly a factor. Since then, EMC has softened some of its rough edges on that front and had to cut prices dramatically to overcome that ill will. Others could take a lesson from them. After some customers voiced displeasure at this year's Storage Decisions conference in Chicago, Veritas Corp. salespeople reacted quite aggressively. Similar actions were taken earlier this year following some public comment in print. Ultimately, the customers let it be known ...

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Features in this issue

  • Defragmenting Disks Falls by the Wayside

    The deal on disk fragmenting

  • Too many SAN islands

    by  Jeff Moad

    One of the main challenges to growing SANs is the proliferation of independent SAN islands. We look at how and why a multinational financial services company consolidated many islands into larger ones, but stopped short of a single, unified SAN.

  • Sane strategies for SAN growth

    What's the right way to design storage networks for growth? There's no simple answer to that question, but understanding the implications of storage- or network-centric approaches will help you make the right choices.

  • New directions for switches

    With all of the recent acquisitions and new partnerships forming this year, finding the right Fibre Channel switch for you is even more confusing. This article will help you chose the right one.

Columns in this issue