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Symantec and CommVault tussle over TheInfoPro results

Nothing like a good vendor fight to keep the week interesting. This time, it’s Symantec and CommVault who have been going at it in press releases and statements after TheInfoPro released its Wave 12 Storage Study on Monday.

CommVault put out a press release shortly after the study was released trumpeting the findings that were flattering to its Simpana product (as virtually all storage vendors do when reports like this come out). The statement that drew Symantec’s ire was this one: “CommVault garnered a top spot in attracting new customers from competing solutions, according to TheInfoPro™ Wave 12 Storage Study. Twenty percent of respondents reported they had switched to CommVault from another vendor in the past year.”

Symantec responded by firing off this statement to press through its PR agency:

The actual figure is 0.2%, since TheInfoPro’s sample size was 848 and only 2 had switched. Also, only 10 respondents mentioned Commvault. For comparison, 66 mentioned Symantec, 86 mentioned NetApp, and 194 mentioned EMC. The full report with a chart and list of vendors and customer sample size is available from TheInfoPro.

Roughly 5 out of the 66 Symantec customers reported switching to Symantec solutions.  Clearly, this is not an accurate comparison, or a valid statistic and CommVault seems to be clutching at straws in an attempt to seem relevant to the market.

Rowr! Saucer of milk, table two!

Responded CommVault VP of marketing and business development Dave West:

 

This study is indicative of what we are seeing in the market and reflects historic trends within our customer base. In addition to sustaining strong customer loyalty, CommVault is experiencing notable year on year growth. We continue to see strong Simpana software adoption by former customers of competitive offerings. In May we announced we surpassed 10,000 customers; more of half of these previously were Symantec customers.

 
I don’t know how many CommVault customers came from Symantec, but it’s worth noting CommVault’s revenues actually dropped a bit year-over-year last quarter although it did grow for its entire fiscal year.

As for the spat over TIP numbers, TIP spokesperson Bernadette Abel clarified in an email to Storage Soup:

The percentages noted on this data point are per vendor and not an overall comparison among all vendor mentions. 20% of current CommVault customers interviewed said that they switched to CommVault from a competing vendor.

The press release put out by the organization said that it garnered a top spot, not the top spot as based on the 20% conversion rate.

Bottom line? Regardless of the statistics, these guys are clearly under each other’s skin. CommVault has been aggressive about taking share from competitors, and it would appear it has at least succeeded in getting some attention from them. The real winners in all this should be end users, who stand to benefit from better pricing when competition is intense.

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