I’m still digesting all the vendor meetings I had last week at the BD Event. One of the company executives I met with last week was Nancy Hurley, CEO of Bocada Inc. for a little over a year now.
Hurley told me she spent most of her time since becoming CEO last May trying to get the Bocada’s house in order. “We went through our recession already,” she said, adding the vendor rebounded to reach profitability by the end of last year. Hurley said that was mostly the result of improving internal business processes.
Having completed its internal makeover, Hurley said Bocada will update its Bocada Enterprise software June 30 and again later this year. She hopes the two-phase approach to breaking up the monolithic software into a modular front end will help attract more channel sales and improve workflow within the product.
Bocada Enterprise 5.4 will add “policy mining,” which will allow the software to understand each policy for every backup server client, when that policy changed, and how that has impacted backup job failures or error reports. This version will also begin the modularization process by more clearly delineating the workflow between each of the services it provides, from healthcheck to problem management to change management. “Today we leave the customer to navigate the workflow themselves,” Hurley said. “They have to know where they have to go next. Our next update will move them through to the next step.”
The second update planned for later this year will separate the front-end into sections that can be sold and deployed separately, though the back-end will remain the same. The customers Bocada has in mind for this are service providers who may need to offer a combination of services to customers and issue service level agreements (SLAs) for each service. Advanced modules are also planned for generating SLAs and thresholding, i.e., “If this keeps happening, 30 days from now you might not meet your SLA,” explained Hurley.
Other products that began as backup reporting tools, such as Aptare’s StorageConsole, have broadened their capabilities to include storage resource management (SRM). But Hurley said Bocada plans to stick to its knitting in the data protection space. “To me, even addressing everything in data protection is hard — we don’t want to dilute that value by also having to go and look at how much capacity you have on Clariion,” she said.
Bocada may have picked a good time to re-enter the reporting software market; TheInfoPro’s Wave 12 Storage Study showed that capacity planning and reporting shot to #1 on the list of priorities for storage professionals during the economic downturn.