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What knowledge should a new storage manager seek

What knowledge should a newly appointed Storage Manager seek to gain, and where should he begin looking? Books, online training, etc...

I would use the following approach:

  1. Become thoroughly familiar with "your" company's products.
  2. Be able to articulate what makes your company's products unique and differentiated.
  3. Talk with customers. Find out their needs, problems. Identify opportunities for your company's products to help the customer.
  4. Then... look at what your competitor sells, that you can do on-line via the competitor's Web site: Example (for storage companies): Network Appliance http://www.netapp.com/, Veritas http://www.veritas.com/us/ or EMC http://www.emc.com/
  5. Hire a consultant who is knowledgeable in the area you are working in.
  6. "After" all the above, you can go to books; it's likely that they are already obsolete...

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