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Service level agreements: Get 'em in writing
ZDNet | 21 Aug 2001
BEST WEB LINK - Looking for an SLA primer? Here's one. It covers topics like what you should expect in a general contract, the different types of SLAs, penalty clauses and some recommendations. (August 21, 2001)
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Storage Decisions 2001
SearchStorage.com | 31 Jul 2001
BEST WEB LINK - This free conference, which runs from Sept. 26-28, 2001 in Chicago, brings together hundreds of the largest storage users to provide a glimpse into the future of enterprise storage and a framework for making key decisions and ...
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The SLAs they are a'changin'
ASP News | 27 Jun 2001
BEST WEB LINK - If you think SLAs are all about uptime and availability guarantees, you may be behind the fast-moving times. Now, you should view your SLA as the guideline for the relationship: a way to set up expectations. The focus on the ...
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