Storage-as-a-service (SaaS) companies have changed how they operate compared to the storage service providers of...
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the last decade. When shopping for an online data backup provider, start with this product features checklist.
- 24/7 monitoring: Check on how you receive reports of trouble.
- Available storage tiers: Storage tiers can reduce costs.
- Continuous protection: Changes to data are continuously captured and transmitted.
- Data compression: They may use deduplication, data compression, or both.
- Data storage facility: Determine how many they have and which certifications they hold.
- End-to-end encryption: Data should be encrypted at rest and in-flight.
- File-restore method: Some push files back to the original server online by default. Others let you choose the original location or an alternate one.
- Laptop and desktop backup support: You might need this someday.
- Network efficiency: Vendor should support network throttling.
- On-demand restores: Administrators have the ability to initiate restores at any time.
- Open-file management: This is a native feature to many SaaS offerings.
- Performance SLAs: Look for high-availability guarantees.
- Remote offices: Find out whether you have enough bandwidth.
- User trouble-ticket integration: Ask for customer examples.
- VMware support: Ask whether granular restores on individual machines are provided.
- Web-based customer portal: Helps provide visibility and control.
- Your infrastructure: Find out whether you need to do any upgrades to get started.
Sources: Forrester Research Inc.'s 2008 Market Overview: Backup Software-As-A-Service report and Gartner Inc.'s Online Server Backup Services Vie for SMBs, Remote Servers 2Q08 update.
About this author: Ellen O'Brien is the site editor of SearchStorage.com
This article was previously published in Storage magazine.
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