Tip

Is your SLA business-critical or overkill?

By Linda Gail Christie

Steve Sopko (see also Tip #1 above) says many IT managers have a tendency to focus on hardware and connectivity issues instead of talking with their internal customers about their storage needs.

"I find it amazing how often IT people are negotiating service level agreements (SLAs) in a vacuum. They rarely do extensive consultations with the people most affected by it to find out what's important to them about storage," he says.

Consequently, many SLAs are overkill, costing the company far more than is necessary, "A lot of people are looking for extensive SLAs without considering their actual business impact," Sopko continued. "They're rarely successful if not socialized with various departments."

For additional information about SLAs, read, "The Forgotten Five: What Your SLA Does Not Cover," and "The 'Availability Gotcha' or Why 99.999% Still Equals Nothing," by Steve Sopko at

    Requires Free Membership to View

http://www.alentis.com/. For other resources, look up the aterm "SLA" on our Whatis.com sister site at http://www.whatis.com/

Storage management tips are written by Linda Gail Christie, a contributing editor based in Tulsa, Okla.


This was first published in August 2000

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

Disclaimer: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.