When it comes to troubleshooting non-working devices, sometimes it pays to go back to basics:
In other words, is it plugged in a "working" electrical outlet, turned on and properly connected to the other devices?
I can't tell you how many times I supported field techs who were totally frustrated at a service call only to find that the electrical outlet was not working due to a tripped breaker.
This was first published in February 2001
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