How to solve removable storage problems in Windows 2000

What you will learn from this tip: How to identify and fix problems related to access violations in Windows 2000 Removable Storage Manager.

Windows 2000 includes a service to handle removable storage devices such as optical disks, tapes and robotic tape libraries.

Requires Free Membership to View

However, the Removable Storage Manager can crash with an access violation to svchost.exe, a generic host process name for services running from dynamic link libraries (DLLs) in Windows 2000. Svchost.exe checks the registry at startup to find the DLLs that need to be installed and installs them.

If you are experiencing this problem, Microsoft provides a hotfix that is available from Microsoft Product Support Services. The hotfix requires that Service Pack 3 be installed.

Calls to Microsoft Product Support Services usually cost money. To find out details and typical charges, check the Microsoft support web page. However, in some cases if a specific update resolves your problem, the Microsoft service professional may waive the normal charges for the support call.

The problem isn't specific to the type of device being managed or the task being performed, and doesn't occur in all instances of removable storage management. Also, the hotfix might not be completely tested at this time, so Microsoft recommends that you do not apply it unless you are definitely affected. The problem occurs on the startup of RSM and involves the process of selecting and loading the DLLs. Microsoft plans to include a fix in a future service pack for Windows 2000.

For more information:

Tip: What causes slow startup in Windows 2000

Tip: Windows backup application falls short

Tip: Microsoft supports iSCSI SAN clusters -- kind of

About the author: Rick Cook has been writing about mass storage since the days when the term meant an 80 K floppy disk. The computers he learned on used ferrite cores and magnetic drums. For the last 20 years, he has been a freelance writer specializing in storage and other computer issues.

This was first published in September 2004

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

Disclaimer: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.