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Richard Scannell on storage services

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Richard Scannell
VP, GlassHouse Technologies Inc.,

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GlassHouse Technologies Inc.
Richard Scannell, co-founder of GlassHouse, serves as Vice President of Corporate Development and Strategy. In his role, Richard is responsible for the development and execution of corporate strategy, client relationship development and marketing communications. Richard is a frequently requested speaker at key industry events, as well as a featured columnist and thought leader in such publications as STORAGE Magazine, Intelligent Enterprise and Byte and Switch. Richard has also written various articles in STORAGE magazine, including "How healthy is your corporate e-mail?" and "The well-oiled backup machine."

QUESTION: What makes IT managers of business units give up the immediate and detailed control of their particular storage environments (islands) in order to work towards a consolidated utility like a storage service?

ANSWER: That's really easy -- better performance and lower cost. The key to it is measurement. Most business unit managers take over IT because they believe "corporate IT" can respond quickly enough to their particular business needs or do so a a multiple of the cost it will require them to run it themselves. Most often, after a little while, they realize running IT is about more than PC and printers and a little more taxing than a part-time job. The key to them giving back control to a central body or service is to have compelling arguments around the things that made them internalize the service in the first place - cost and quality of service.


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