Article

Chaparral in deal to offer worldwide maintenance service

Kevin Komiega

Storage networking developer, Chaparral Network Storage and Anacomp Technical Services have forged an alliance that will provide worldwide service and support for Chaparral customers.

Under the agreement, Anacomp, a global provider of multi-vendor solutions support based in Calif., will provide Chaparral's customers with on-site maintenance and support for Chaparral's fibre channel routers for storage area networks (SANs).

The partnership spawned an around-the-clock, onsite service program designed to support customers using Chaparral's FS1110R and FS1310R products.

According to Anacomp, there will be two different service levels. The first level provides service seven days a week, 24 hours a day, with a four-hour average service response time. The second level offers five days a week-offering, that includes nine hours a day of service with a four-hour average service response time. This coverage is available from 8:00 a.m. to 5:00 p.m. local time, Monday through Friday and excludes holidays.

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