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When shopping for an online backup provider, start with this product features checklist.

• 24/7 monitoring: Check on how you receive reports of trouble



• Available storage tiers: Storage tiers can reduce costs



• Continuous protection: Changes to data are continuously captured and transmitted



• Data compression: They may use deduplication, data compression or both



• Data storage facility: Determine how many they have and which certifications they hold



• End-to-end encryption: Data should be encrypted at rest and in-flight



• File-restore method: Some push files back to the original server online by default. Others let you choose the original location or an alternate one



• Laptop and desktop backup support: You might need this someday



• Network efficiency: Vendor should support network throttling



• On-demand restores: Administrators have the ability to initiate restores at any time



• Open-file management: This is a native feature to many SaaS offerings



• Performance SLAs: Look for high-availability guarantees



• Remote offices: Find out whether you have enough bandwidth



• User trouble-ticket integration: Ask for customer examples



• VMware support: Ask whether granular restores on individual machines are provided



• Web-based customer portal: Helps provide visibility and control



• Your infrastructure: Find out whether you need to do any upgrades to get started

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