7% Respondents who are very confident that their organization could produce electronic information that's accurate, accessible and trustworthy if challenged 21% Respondents who say it would take one to two months to produce all organizational information on a former customer suing their company 32% Respondents who have undertaken one or more records management projects at the departmental level 29% Respondents who say that the most challenging aspect of records management is justifying the investment or getting the commitment of the board Source: From a user survey conducted by AIIM, the Enterprise Content Management Association