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Question of the Month: What can storage vendors do to improve their tech support?
--Douglas Markell, systems administrator, Thor Industries Inc.
"They can dig into the problems and not try to pawn it off on other vendors."
"Online chat. Instead, we have to open a case. It might be a simple question they could answer with chat instead of me sitting around waiting for a call back."
"When you call someone, it'd be nice to get someone right away, a real person as opposed to going through multiple tiers of support."
This was first published in July 2008