By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
| Question of the Month: What can storage vendors do to improve their tech support?
--Douglas Markell, systems administrator, Thor Industries Inc.
"They can dig into the problems and not try to pawn it off on other vendors."
"Online chat. Instead, we have to open a case. It might be a simple question they could answer with chat instead of me sitting around waiting for a call back."
"When you call someone, it'd be nice to get someone right away, a real person as opposed to going through multiple tiers of support."