Survey Says: Measuring storage team productivity

Measuring storage team productivity

This article can also be found in the Premium Editorial Download: Storage magazine: Backup overhaul: From a mainframe to an open-systems environment:

Storage managers are using a variety of methods to get a handle on productivity, according to Wave 8 of TheInfoPro's Storage Study. While some measurements (such as closing help tickets) can be controlled internally, others tend to oversimplify storage activities, according to Robert L. Stevenson, managing director, storage, TheInfoPro.

This was first published in April 2007

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