Snapshot: What do you want from storage vendors?

What do you want from storage vendors?

This article can also be found in the Premium Editorial Download: Storage magazine: Managing data storage for remote employees:
Storage networking is clearly changing what people need and find hard to get. In this more interconnected and complex world, the usual features and functions take a back seat to manageability and interoperability

The InfoPro's recent survey of 152 storage managers shows increasing frustration with storage vendors. When asked...

why they picked their current vendors, users cited price, functionality and existing relationship as the top three factors. Yet when asked what features they most wanted from vendors, none of those rose to the top.

Instead, users cited better manageability and interoperability as prime concerns. "This is what people want, but it's not always what people buy," says Ken Male, founder of The InfoPro. "Often people buy based on best cost per megabyte, for example, but they're very frustrated by promises not kept by vendors as far as manageability and interoperability."

As an IT manager at a large telecom company puts it: "We need the vendors to be more collaborative when they are designing the interfaces to their systems. They are afraid they will create a market where storage is a utility, so, they limit interoperability, hoping we'll standardize on one vendor. But that's bad business."

Features users want most from vendors in 2002 and 2003

Source: The InfoPro
This was first published in September 2002

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