Snapshot: Data protection SLAs on the upswing

This article can also be found in the Premium Editorial Download: Storage magazine: Storage Products of the Year Awards 2007:

The good news is that more than half of our survey respondents have service-level agreements (SLAs) in place for data protection; the better news is that of those respondents who do have SLAs in place, the majority report satisfied users. Storage managers have apparently done a good job designing their SLA programs and selling the concept to business units. Twenty-six percent say users are happy with their choices and services, and 35% of respondents say that with some exceptions the SLA program has been accepted by users. Within SLAs, respondents are keeping the number of service offerings low, with one, two or three levels being the most common. Only 9% of respondents have more than five service levels. Of those respondents who don't have SLAs, 52% are working on implementing them.

--Christine Cignoli

This was first published in February 2008

Dig Deeper on Storage Resources

PRO+

Content

Find more PRO+ content and other member only offers, here.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

SearchSolidStateStorage

  • Tintri VMstore T5000

    Like all of its VM-aware storage systems, Tintri’s first all-flash array -- the Tintri VMstore T5000 -- allows admins to bypass ...

  • SolidFire SF9605

    The high-capacity SolidFire SF9605 uses SolidFire’s Element OS 8 (Oxygen) to deliver new enterprise features such as synchronous ...

  • HPE 3PAR StoreServ 20850

    HPE 3PAR StoreServ 20850 holds 1,024 solid-state drives (SSDs). Hewlett Packard Enterprise claims it can deliver more than three ...

SearchVirtualStorage

SearchCloudStorage

SearchDisasterRecovery

SearchDataBackup

  • Asigra Cloud Backup Version 13

    Asigra Cloud Backup Version 13 provides an AWS Elastic Block Store Snapshot Manager and the ability to support Docker container ...

  • Veeam Availability Suite v8

    Veeam Availability Suite v8 offers several key backup software components in one package, including Veeam Cloud Connect, Snapshot...

  • Druva inSync 5.5

    Druva inSync 5.5 endpoint backup software stands out with its proactive compliance, cloud app integration, full text search and ...

Close