Snapshot: Data protection SLAs on the upswing

Ezine

This article can also be found in the Premium Editorial Download "Storage magazine: Storage Products of the Year Awards 2007."

Download it now to read this article plus other related content.

The good news is that more than half of our survey respondents have service-level agreements (SLAs) in place for data protection; the better news is that of those respondents who do have SLAs in place, the majority report satisfied users. Storage managers have apparently done a good job designing their SLA programs and selling the concept to business units. Twenty-six percent say users are happy with their choices and services, and 35% of respondents say that with some exceptions the SLA program has been accepted by users. Within SLAs, respondents are keeping the number of service offerings low, with one, two or three levels being the most common. Only 9% of respondents have more than five service levels. Of those respondents who don't have SLAs, 52% are working on implementing them.

--Christine Cignoli

    Requires Free Membership to View

    Login

This was first published in February 2008

Join the conversationComment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.
    Back to top