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A less-than-pleasant sales experience or rocky initial setup may be forgotten or overlooked if the storage system performs as advertised or even exceeds expectations. While it can be argued that the feature sets of enterprise arrays are often roughly equivalent in vendor-to-vendor comparisons, there's still a great deal of differentiation in how well those features can integrate and work in a given environment. Judging from the results in this category, the vendors appear to be meeting expectations: six of the seven companies received scores of 6.20 or higher, with the seventh, 3PAR, pulling down a very respectable 5.82.
NetApp came out on top of the product features category with a 6.76 rating, highlighted by the highest single score for all statements in the survey, a 7.11 for "This product's snapshot features meet my needs." In fact, NetApp snared the top marks for all but one statement in this category -- "This product's capacity scales to meet my needs" -- where EMC (6.82) prevailed over NetApp (6.65). EMC's ratings for product features were all quite high, totaling 6.55 for a second-place finish; IBM also fared very well with a 6.49 that placed it third.
General satisfaction with enterprise array feature sets was reflected in the scores for the statement "Overall, this product's features meet my needs," where all product lines received ratings of 6.00 or higher -- a score that's likely to warm the hearts of both users and vendors.
This was first published in March 2010