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We found midrange tape library users to be almost as satisfied with the support their vendors provide. Dell posted a 6.47 as overall runner-up to Spectra Logic's 6.91, and tied Spectra with a 6.67 rating for the "Problems are resolved in a timely manner" statement.
Click here to get a PDF of the Heavy Hitters standings.
In all our Quality Awards surveys we ask if respondents, armed with the knowledge they have now, would buy the same product again. Sometimes, these "buy again" results run counter to the overall survey scoring, suggesting that even if somewhat disappointing, the familiar is preferable to the unknown.
But this time the percentage of users who said they would make a repeat purchase hews closely to the rating category scores. In the enterprise group, 95% of Spectra Logic users said they would buy another tape library from that vendor -- hardly surprising given the other results. But IBM (86%), Quantum (83%) and HP (81%) also earned loyalty points among their users. Oracle was the laggard at 66%, perhaps reflecting some confusion over the management handoffs from StorageTek to Sun to Oracle over the past few years.
For midrange tape libraries, the level of satisfaction was equally encouraging for vendors, with Spectra Logic (88%) leading a tightly bunched group with scores all in the range of 82% to 88%. 2
BIO: Rich Castagna (email@example.com) is editorial director of the Storage Media Group.
This was first published in December 2010