Quality Awards: Top NAS products


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Midrange NAS: Would you buy this product again?

Product features
Our survey didn't compare products on a feature-by-feature basis, but rather on

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how well the product met the respondent's needs. This evaluates expectations vs. reality and is therefore related to sales competence. We asked respondents for their assessment regarding the product's manageability, software functionality (e.g., mirroring, replication), scalability and interoperability. HDS had the highest product feature score among enterprise products (6.75), while NetApp led the midrange with a 6.77. We also asked respondents to rate the statement "Overall, this product meets my needs." In this regard, NetApp's enterprise products lead the field with a 6.85.

TRX's Mitchell has both NetApp FAS900 and FAS3000 series systems in his shop, and particularly likes how the common operating system makes it easy to administer the boxes regardless of their roles in his environment. "All that is the [NetApp] Data Ontap model," notes Mitchell. "I don't have to learn this tool over here for this array and that tool for the VTL [virtual tape library]--it's all together."

In the midrange, NetApp's product features were very highly rated by users. In fact, the NetApp product received scores higher than 7.0 for three statements in this category. They were "This product's snapshot features meet my needs" (7.11), "This product's mirroring features meet my needs" (7.03) and "This product's remote replication meets my needs" (7.03). No other product had as many 7.0-plus scores in the features category. HDS' highest score for any statement was for "This product's capacity scales to meet my needs." This score was significantly higher than NetApp's 6.45 for the same statement regarding its enterprise products. The only score significantly outside the norm on the low end was EMC Celerra NS Series' score of 4.73 for the statement "This product is interoperable with other vendor's products."

This was first published in May 2006

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