Quality Awards IV: On top again: CommVault Galaxy, EMC Retrospect


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Looking backwards--and forward
As noted earlier, nearly one-third of our respondents say they would make a different purchase decision based on what they know now. Typically, this "buyer regret" number is approximately 25% on other surveys. Among users willing to repurchase, EMC Retrospect led all products with an 85.7%. Among enterprise products, HP users seem to be the happiest overall, as 84.4% would make the same decision. CommVault users are also happy, as 81.3% would make the same decision. CA had a 63.3% positive response, significantly higher than in prior years, while NetBackup had the lowest rate of all products with 63% saying they would buy it again.

Because backup is the foundation of data protection, users demand that it operate properly. Based on this year's survey, users are quite happy with the feature sets available. However, it's clear they would dearly like improved quality and reliability, at least at the enterprise level.

About the survey: The Diogenes Labs-Storage magazine Quality Awards are designed to identify and recognize products that have proven their quality and reliability in actual use. The results are derived from a survey of qualified Storage readers who assess products in five main categories: sales-force competence, product features, initial

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product quality, product reliability and technical support. Our methodology incorporates statistically valid polling that eliminates market share as a factor. Indeed, our objective is to identify the most reliable products on the market regardless of vendor name, reputation or size. Products were rated on a 1.0-8.0 scale, where 8.0 is the most favorable possible score.

To ensure market coverage, our survey seeks to include every product from Arkeia to Zmanda. However, we restrict the list to general-purpose backup and recovery software products. Any product in the survey must receive at least 13 responses to be statistically valid and therefore considered as a finalist for the award. In 2008, 460 respondents provided 637 product evaluations, a response rate that yields a 4.5% margin of error with a 95% confidence factor. The largest response group belonged to Backup Exec with 151 individual ratings, followed by NetBackup with 127. Reflecting the consolidation that has gone on in the industry, 92.4% of respondents have just one or two backup and recovery products in their organization.

The industry most represented in this survey was financial services followed by government and non-profits. As a group, the respondents were skewed toward small- and medium-sized enterprises; 64% were from organizations with revenue of less than $1 billion.

Products: The following backup and recovery software products were included in the survey.
    Enterprise: Asigra Inc. Televaulting*, BakBone Software Inc. NetVault:Backup*, CommVault Galaxy (or Simpana), EMC Corp. NetWorker, Hewlett-Packard Co. Data Protector, IBM Corp. Tivoli Storage Manager, Symantec Corp. Veritas NetBackup, Syncsort Inc. Backup Express* and Zmanda Inc. Amanda Enterprise*

    Midrange: Arkeia Software Arkeia Network Backup*, Atempo Inc. Time Navigator*, BridgeHead Software Ltd. HT Backup*, CA ARCserve Backup, EMC Retrospect, NovaStor Corp. NovaBackup (Server)*, Symantec Backup Exec and Yosemite Technologies Inc. Yosemite Backup (TapeWare)*
*Did not receive enough survey responses to be included as a finalist.

This was first published in September 2008

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