Quality Awards IV: On top again: CommVault Galaxy, EMC Retrospect


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Initial product quality
The initial product quality section asked backup software users to respond to issues regarding usability and manageability of the products. Users of the enterprise products seemed to take out some of their frustrations about complexity in the product quality section of the survey. The difference between user reactions to the enterprise products compared to the midrange group was rather stark. For enterprise products, the quality section elicited some of the lowest scores. For midrange products, this section yielded the highest scores for each vendor.

"Highly scalable, highly flexible, but also highly complex," was how one Tivoli Storage Manager user describes the product. That sentiment is shared by a CommVault user who says, "CommVault works well, but not without trade-offs. The product is complex, [and] difficult to configure and maintain."

HP bucked the negative trend among enterprise products by posting a 6.19 score in this section. This was HP's highest score of any section and well above CommVault's second-place rating of 5.80. HP received a 6.31 for "This product is easy to use," while CommVault had a 6.11 for the same statement. HP had the highest score of any product for "This product delivers good value for the money" (a 6.45), which was also its highest score in the section. CommVault's Achilles' heel in this section was a

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4.83 for the statement "I'm satisfied with the level of professional services required for this product." This was CommVault's only rating below 5.40 throughout the survey.

In the midrange, EMC Retrospect's 5.74 section score compares favorably to Backup Exec's 5.63 and ARCserve's 4.86. Retrospect had a solid rating of 6.12 vs. Backup Exec's 5.60 for "This product is easy to use." Retrospect also had the highest score for our value statement (a 5.72).

"They now have built-in update notification capability, and you can roll out the clients right from within the interface," says Harvard Art Museum's Kane about Retrospect. Kane also uses Backup Exec in his shop and finds its interface "much more intuitive," while Retrospect's requires more of a learning curve.

This was first published in September 2008

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