Buy it again?
When our respondents were asked whether they would make the same purchase decisions today, the results were somewhat surprising. Despite its sixth-place finish overall, Compellent had the highest "Yes" responses to our repurchase question (91.7%). It's no wonder Compellent received a high buy-again rating with satisfied customers like RelayHealth's Gray who says of his firm's Compellent array, "It's the greatest thing since RAID."
Dell was second with 88.3% of those surveyed saying they would repeat the same purchase -- a huge increase over its 2008 rating of 60.7%. EMC also jumped up significantly in this regard, garnering an 87.0% positive response vs. a 73.6% for last year. HP had a rating of 86.8%.
This year's survey indicates a dynamic, competitive storage system market segment. With 82% of respondents indicating they would make the same purchase decision again, it's clear that users are generally quite satisfied with their choice of vendors. In this economic climate, that's something to hang on to.
BIO: Rich Castagna (email@example.com) is Editorial Director of the Storage Media Group.
This was first published in March 2009