Quality Awards IV: Dell plus EqualLogic -- A winning combination

Product reliability

Dell's other category victory was in product reliability, a notable achievement as it led both the initial product quality and reliability categories. In reliability, Dell's 6.79 was the highest single category score in the survey. HP followed right behind Dell in this category with a 6.57, and Hitachi Data Systems clinched third with a score of 6.55.

Dell's top category score was highlighted by a very high 6.99 for the statement "This product experiences very little downtime." It also garnered an impressive 6.87 for "This product requires very few unplanned patches." Dell didn't do quite as well for "Patches can be applied non-disruptively" (where it scored a 6.56), but it was still the high score of the group for that statement.

Wilkins says Navicure's experiences with their Dell/EqualLogic systems reflect that solid score. "Their firmware process has pretty much been a non-event for us," he says. "We haven't had any problems over the last few years."

Compellent had the second-highest score for the "patches" statement with a 6.50, but the statement was NetApp's undoing in this category, as it scored a 5.43, well below its 6.39 category average.

Although he concedes there were some minor issues with a firmware upgrade to his NetApp array, Intrinsity's O'Neal is more than satisfied with the system's reliability. "In terms of day-to-day operations, it's been rock solid," he says.

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This was first published in March 2009

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