Quality Awards II: The elite of enterprise arrays


This article can also be found in the Premium Editorial Download "Storage magazine: Upgrade path bumpy for major backup app."

Download it now to read this article plus other related content.

Ranking of enterprise arrays

Technical support
None of our surveys has revealed significant differentiators among vendors based on technical support. In 2006, HDS, HP and EMC all maintained scores above 5.30 (see "Technical

Requires Free Membership to View

support," at right). IBM and Sun, however, slid to 5.08 and 4.81, respectively. For the statement "Support personnel are knowledgeable," respondents awarded HDS a 5.61 and HP a 5.53. When we posed the statement "Vendor takes responsibility for the problem," scores ranged from a 5.68 for HDS down to a 4.72 for Sun.

"The fact that we don't have to worry about a disk going out or something happening helps us sleep at night," says Brown-Forman's Greenleaf about his experiences with EMC's technical support. But Tony Bergen, manager of server technologies for The North West Company Inc., a Winnipeg, Manitoba-based food and merchandise retailer, had a completely different experience with support for his IBM Shark. He says local IBM support staff "didn't seem to be the sharpest knives in the drawer."

This was first published in September 2006

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: