Feature

Quality Awards II: The elite of enterprise arrays

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Ranking of enterprise arrays

Product reliability
Our product reliability section confirmed that all of the products in this category perform well in the data center. Every product scored above 5.0, led by HDS (5.92) down to IBM (5.04) (see "Product reliability," at right). Nevertheless, the overall ratings

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in this category fell on a year-over-year basis. In 2005, scores ranged from 6.16 (HDS) to 5.41 (Sun).

One area that captured our attention in nearly all of the product categories in previous awards is patch management. In most surveys, we've found this area to be among the lowest rated and a differentiator among vendors. This year, HP (6.04) bested HDS (5.97) for the statement "This product requires very few unplanned patches." However, HDS received higher marks (5.86) for "Patches can be applied non-disruptively" vs. HP's 5.76. The statement "This product meets my service-level requirements" received generally high scores, with HDS taking the top spot with a 5.97.

Despite his software woes, New Century Mortgage's Gangola is more than happy with his EMC array's reliability. "We've had phenomenal up time," says Gangola. "Overall, the fact that we're at four-nines-plus [means] the equipment has been pretty good."

This was first published in September 2006

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