Quality Awards II: The elite of enterprise arrays


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Ranking of enterprise arrays

Initial product

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The initial product quality section of the survey assesses not only how easy the product was to install and configure, but also the degree to which respondents were satisfied with any professional services provided by the vendor. The services component of enterprise-array product delivery tends to be quite high. In 2005, we used the statement "This product does not require professional services"; however, we felt the statement unfairly prejudiced responses against "high-touch" products. Indeed, many users prefer the high-touch engagement model. For this year's survey, we substituted the statement "I am satisfied with the level of service for this product." EMC's score on this issue rose from 3.22 on last year's survey to 4.80. But users gave the company a low score of 4.12 for "This product requires little vendor intervention." Overall, EMC's score for the category rose from 4.46 to 4.83, but still landed it in last place for the category, just barely trailing Sun (4.84) and IBM (4.86) (see "Initial product quality," at right).

Brown-Forman's EMC Symmetrix DMX-3 worked without a major hitch from day one. "Once the hardware rolled in the door," says the firm's Greenleaf, "it was pretty much ready to use."

While the other three products in this category were rated below 5.0, HDS and HP broke away from the pack with solid 5.80 and 5.58 scores, respectively. No product scored above 6.0 to any statement in this section, but HDS came close with a 5.96 for "This product offers good value for the money." HP rated second on this statement with a 5.15, followed by IBM (4.84), EMC (4.75) and Sun (4.56). Last year, three of HDS' six scores in this category topped 6.0.

This was first published in September 2006

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