Quality Awards II: The elite of enterprise arrays


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Ranking of enterprise arrays

Product features
To assess product features, we asked respondents about their experiences with software

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functionality such as snapshots, mirroring and management features. Once again, this category ran counter to the trend of overall lower scores. HDS won this category with a 5.94, the highest category score in this year's survey (see "Product features," at right). Whereas scores above 6.0 to individual statements in 2005 were good, they were more common than in the 2006 survey. HDS had four 6.0-plus scores in the product features section, including, "This product's snapshot features meet my needs" (6.07), "This product's mirroring meets my needs" (6.04), "This products remote replication meets my needs" (6.16) and "This product scales to meet my needs" (6.10).

We compared this category's scores for HDS, HP and Sun because all of these systems function identically; HP and Sun sell OEM versions of the HDS product. Although the scores were different, they did track together, albeit by an offset amount. That means that if the scores were placed on a graph, they would follow a similar track. Although one might expect them to be identical, it's likely that nonproduct factors (e.g., sales-force competence, technical support, professional services) impact a user's perception of the product's performance. These scores seem to support that hypothesis.

This was first published in September 2006

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