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Would you buy again?
We've never found a direct correlation between user satisfaction and a willingness to repurchase the product. Not all organizations use a "best in class" purchase criterion and all of them factor numerous other considerations into their decision. Moreover, organizations can't retool their B/R environment annually and generally need a compelling reason to change.
However, for organizations consolidating operations or considering a change, and for those companies that are still developing their B/R strategy, knowing which products customers would buy all over again is instructive. In the 2006 survey, CommVault Galaxy was highest rated in this regard with 92.9% of its respondents indicating a willingness to repurchase. IBM TSM received such consideration from 82.5% of its respondents followed by HP Data Protector (82.2%), BakBone NetVault (76.9%) and Veritas NetBackup (76.1%). EMC NetWorker was last in the enterprise group with 59.7%. Among SMB products, Veritas Backup Exec had 69.7% positive responses, followed by EMC Retrospect (52.4%) and CA BrightStor ARCserve Backup (39.3%).
Although products must meet a threshold of functionality, products that delivered trouble-free operation were generally more highly regarded than those with the longest feature lists.
This was first published in November 2006