Quality Awards II: Surprise Winner--BakBone NetVault is leader of the backup pack


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Product features
You can consider product features to be the category where EMC Retrospect stumbled and lost the award among SMB products. In a significant change, Retrospect's score fell from a generally positive 4.62 in 2005 to a negative 3.97 this year. This category was also Retrospect's lowest rated section in both the 2005 and 2006 surveys. Had the product achieved even a neutral 4.5 rating, it would have handily won the award for the second year in a row. While Veritas Backup Exec's 4.81 was almost a full point higher, it was one of that product's lowest category scores.

EMC Retrospect's score for this section was particularly hurt by a 3.43 rating for the statement "This product is a complete solution." But perhaps more damaging was that the product didn't get a positive rating to any statement in this section, which queried respondents on management functionality, and file-system and database backup features.

Products in the enterprise category fared significantly better in this category. CommVault Galaxy bested BakBone NetVault for product features, the only category in which NetVault didn't achieve the highest score. CommVault respondents rewarded the product with a 6.07, higher than last year's 5.77. Respondents especially liked Galaxy's database backup, giving it a 6.24 for "This product's database backup features meet my needs." NetVault had its best rating (6.23) for "This product is interoperable with other vendors."

Sara Weylman,

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a SAN engineer at a New York-based payroll processing company, is an IBM TSM advocate in a Veritas NetBackup shop. She says that "there's nothing elegant about it [NetBackup]." Yoho notes that the Nashville publishing house where she works is only using CA BrightStor ARCserve Backup because of a single shortcoming of HP Data Protector. "There is no Mac client," she says. "That's the one thing that Data Protector doesn't do."

Alliance Coal's Haueter, another IBM TSM devotee, particularly likes the product's disaster recovery (DR) features. "It prepares a whole DR plan that tells you exactly, step for step, what process you have to go through to rebuild your TSM environment," he says.

This was first published in November 2006

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