Quality Awards II: Surprise Winner--BakBone NetVault is leader of the backup pack


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The following vendors and products were included in the 2006 Diogenes Labs-Storage magazine Quality Award survey for backup and recovery software:

Enterprise backup software

BakBone Software Inc. NetVault

CommVault Inc. Galaxy

EMC Corp. NetWorker

Hewlett-Packard (HP) Co. OpenView Storage Data Protector

IBM Corp. Tivoli Storage Manager (TSM)

Symantec Corp. Veritas NetBackup

Syncsort Inc. Backup Express*

SMB backup software

Arkeia Software Network Backup*

Atempo Inc. Time Navigator*

BridgeHead Software Inc. HT Backup*

CA Inc. BrightStor ARCserve Backup

EMC Corp. Retrospect

Symantec Corp. Veritas Backup Exec

Yosemite Technologies Inc. Backup Standard
(formerly TapeWare)*

*Not enough responses to be included in the results.

How much with how many
For 2006, we also asked how much storage was backed up by respondents and how many administrators they used. Out of the 442 respondents who supplied this information, 131 (30%) use two administrators, while 357 (80.1%) use five or fewer. Of the 25 organizations that use 20 or more administrators, most were in the financial or IT services industries.

We were curious to see which product could lay claim as the "heavy lifter" of the industry. We defined heavy lifting as a workload greater than 20TB backed up. Based on this criterion, IBM's TSM hoists the most bytes, with 54.6% of respondents using it to back up more than 20TB. It's followed by Veritas NetBackup (43.3%), EMC NetWorker (31.4%), HP Data Protector (28.8%), CommVault Galaxy (28.5%) and BakBone NetVault (7.7%). However, Veritas NetBackup had the largest number of respondents (21.4%) using it to back up more than 100TB vs. TSM's 19.6%. NetVault, the enterprise category winner, had no respondents using it to back up more than 50TB. Among SMB products, more than 80% of respondents use the products to back up less than 10TB. Two Veritas Backup Exec respondents and one CA BrightStor ARCserve Backup respondent indicated they use these products to back up more than 100TB; there were no respondents using EMC Retrospect for more than 20TB.

Recent market hype regarding disk-to-disk backup prompted us to ask which B/R applications are used for this function. It came as no surprise that IBM's TSM had the largest number of such users (84.5%), as disk staging is part of its basic architecture. "It does it really well," says Alliance Coal's Haueter of TSM's disk-based backup prowess. But we were surprised that CommVault Galaxy was almost as high (81%), while products like Veritas NetBackup and EMC NetWorker were relatively low (49.7% and 34.3%, respectively). We were also surprised to see EMC Retrospect used for disk backup by 57.1% of its users, a high percentage for the SMB group.

"We were switching from backup to tape, to disk-to-disk-to-tape backup," says Keith Price, system administrator at Johnson & Wales University in Providence, RI. "Since we were doing a significant redesign, we went through and did a full investigation into which product would work best for us." That re-evaluation resulted in replacing Veritas NetBackup with CommVault Galaxy. "They [CommVault] came out better priced and seemed to be a better product," says Price.

This was first published in November 2006

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