Quality Awards II: Surprise Winner--BakBone NetVault is leader of the backup pack


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But not all of the B/R survey results are bleak, as three products significantly increased their scores compared to last year. BakBone Software Inc.'s NetVault, which came in near the bottom in 2005 with a weak 4.60 overall score, was a surprise enterprise-class winner this year with a strong 5.97 (see the "Overall rankings" section of the "Rankings of enterprise backup and recovery software" chart, below). NetVault's score surpassed last year's winner, CommVault Inc.'s Galaxy, even though Galaxy's score improved from 5.32 to 5.59 (second place). Hewlett-Packard (HP) Co.'s OpenView Storage Data Protector fell from second place to third with a 5.13. IBM Corp.'s Tivoli Storage Manager (TSM), Symantec Corp.'s Veritas NetBackup and EMC Corp.'s NetWorker--which combined control the majority of the B/R software market--all finished in the bottom half of the finalist group. TSM's 5.04, Veritas NetBackup's 4.68 and NetWorker's 4.66 were all slight declines compared to last year's scores. Syncsort Inc.'s Backup Express didn't have enough responses to be statistically valid, but it still wouldn't have been a contender based on the responses it received. CA Inc.'s BrightStor Enterprise Backup was not included in the 2006 survey because the company discontinued new sales of the product a year ago.

In the small- to medium-sized business (SMB) category, Symantec's Veritas Backup Exec placed first (5.14), narrowly edging out last year's winner, EMC Retrospect (5.12) (see

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the "Overall rankings" section of the "Rankings of SMB backup and recovery software" chart,). In the closest competition of any category thus far, Veritas Backup Exec won three categories while Retrospect snared two. Veritas Backup Exec's overall score in this category improved from a 4.99 in 2005, while Retrospect's fell from a 5.42. CA BrightStor ARCserve Backup fell from a slightly positive rating of 4.58 in 2005 to a negative satisfaction rating of 3.93 in 2006. Arkeia Software's Network Backup, Atempo Inc.'s Time Navigator, BridgeHead Software Inc.'s HT Backup and Yosemite Technologies Inc.'s Backup Standard (formerly TapeWare) were included in the survey, but didn't get enough responses to be statistically valid.

This was first published in November 2006

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