Quality Awards II: Surprise Winner--BakBone NetVault is leader of the backup pack


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Surprise Winner: BakBone NetVault is leader of the backup pack

BakBone NetVault placed first in the enterprise category, besting better known backup apps such as Symantec Veritas NetBackup, EMC NetWorker and IBM TSM in the latest Diogenes Labs–Storage magazine Quality Awards survey.

Backup and recovery can often seem like eating your vegetables: You know you have to do it, but you don't have to like it. Among all of the product categories surveyed for the Diogenes Labs–Storage magazine Quality Awards, backup and recovery (B/R) has generated the lowest overall scores. User satisfaction apparently remains elusive, as our 2006 survey yielded even lower scores than the 2005 edition. There's also a greater separation between the top and bottom scores, and one out of three respondents wouldn't make the same purchase decision today if they could do it again.

Perhaps the relative antipathy toward B/R is the result of the attention it requires. "There's no backup solution in the world that doesn't require daily intervention," says Lynn Haueter, senior systems engineer at Alliance Coal LLC, Tulsa, OK. "It's not a ship that you can put on autopilot."

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This was first published in November 2006

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