Quality Awards II: Leading libraries


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Initial product quality
Among enterprise products, the initial product quality section saw the second lowest high score (Sun at 5.58) and the second highest low score (Quantum's 5.20) of any category to produce the tightest range of any category (see the "Initial product quality"

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graph within "Rankings of enterprise tape libraries"). The highest rating was given to Qualstar for the statement "This product offers good value for the money" (5.89). Sun also received a relatively high score of 5.79 for this statement. When we asked users to respond to the statement "This product requires very little daily intervention," Sun came out on top with a 5.64; HP wasn't far behind with a 5.56 for this same statement.

Among midrange products, Spectra Logic topped the section with it second highest score (5.96) (see the "Initial product quality" graph within "Rankings of midrange tape libraries"). In fact, four out of the five statements posed in the initial product quality category received a score of 6.0 or higher. Spectra Logic's 6.08 score for "This product offers good value for the money," was a great one, but actually came in second to Overland's 6.15. This statement score paced Overland to a second-place ranking in this category. Other strong areas for Spectra Logic included "This product is easy to use" and "I am satisfied with the level of professional services needed for this product," each of which received a 6.08.

The "initial" part of this category name emphasizes how installation and setup can set expectations for a product even before it's fully implemented into its production role. Iridium Satellite's Martin was pleased with how quickly he had their Quantum M2500 up and running. "It was less than a day and this thing was rolling," says Martin. "It was a real slick setup."

This was first published in January 2007

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