Quality Awards II: Leading libraries


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Would you buy again?
Vendor loyalty among tape library users appears to be unusually high. Of the 94 respondents for Sun's enterprise systems, 90.4% said they'd buy the system again (see the "Would you buy this product again?"

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graph within "Rankings of enterprise tape libraries"). This percentage was second only to HP's 94.4% among all enterprise/midrange products. Among midrange users, 88.7% of IBM users would buy again, as would 84.6% of Spectra Logic's users (see the "Would you buy this product again?" within "Rankings of midrange tape libraries"). Despite the push toward technology alternatives for tape, we expect organizations to buy these systems for some time to come.

About the survey
The Diogenes Labs-Storage magazine Quality Awards identify and recognize products that have proven their quality and reliability in actual use. The results are derived from a survey of qualified Storage readers who assessed products in five main categories: sales-force competence, product features, initial product quality, product reliability and technical support. Our methodology incorporates statistically valid polling that eliminates market share as a factor. Our objective is to identify the most reliable products regardless of vendor name, reputation or size. Products are rated on a 1.0-8.0 scale, where 8.0 is the most favorable score. For this year's tape library survey, 385 readers provided 502 valid product evaluations. Our survey has a 4% margin of error with a 95% confidence factor.

This was first published in January 2007

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