Initial product quality
The initial product quality section brought out both the highest and lowest category scores of any section. Scores ranged from EqualLogic's 6.30 down to Dell's 4.67 (see "Initial product quality").
Dell prides itself as a low price "value" leader in the Windows server and PC markets, but this perception apparently hasn't translated into the storage array market. In our survey, Dell scored a 4.64 on our "value" statement, which was lower than EMC's rating of 4.77 for the same statement with identical hardware. The value perception might be influenced by Dell's other scores in this category, all of which were below 5.0 except for the statement "This product installed without defects" (5.00). In the survey, the overall perception of value very closely matched the overall order of finish.
This was first published in December 2006