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Quality Awards: Big and small Quantum tape libraries lead the field

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Sales-force competence

Enterprise. Quantum sure knows how to start out on the right foot with its users -- at least the survey numbers certainly suggest that. Quantum scored highest on all six statements in the sales-force competence category for a total of 6.33, with IBM (6.21) nipping at its heels for each statement.

ENTERPRISE TAPE LIBRARIES: SALES-FORCE COMPETENCE

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Enlarge ENTERPRISE TAPE LIBRARIES: SALES-FORCE COMPETENCE diagram.

Breaking down the numbers

  • Quantum’s reps and resellers know their customers’ businesses, as evidenced by its two highest category scores: 6.53 for “My sales rep is knowledgeable about my industry” and a 6.39 for “My sales rep understands my business.”
  • IBM was the only other vendor to score 6.00 or higher on all the statements, topped by a 6.34 for “The vendor’s sales support team is knowledgeable.”
  • Oracle just missed an all-6.00-plus score sheet, dipping a mere 0.03 below on one statement, but notching a solid 6.27 for having a knowledgeable support team.

Midrange. Quantum was nearly as awesome among the midrange products, garnering top scores on five of the six statements for an impressive 6.61. IBM just barely nudged out Quantum (6.44 to 6.41) for the statement “My sales rep keeps my interests foremost.” IBM’s 6.44 average put it in second, with Oracle (6.31) taking third. Dell Inc. and Hewlett-Packard (HP) Co. also netted scores higher than 6.00.

MIDRANGE TAPE LIBRARIES: SALES-FORCE COMPETENCE

Enlarge MIDRANGE TAPE LIBRARIES: SALES-FORCE COMPETENCE diagram.

Breaking down the numbers

  • Quantum was consistently strong in this category, with its top scores for knowledgeable support teams (6.76) and being easy to negotiate with (6.75).
  • IBM and Oracle received 6.00-or-higher scores on all six statements, while Dell just barely missed that mark with a 5.99 on one statement.
  • The lowest across-the-board average was 5.93 for “My sales rep keeps my interests foremost.”

This was first published in December 2011

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