QUALITY AWARDS III: NetApp sweeps NAS awards


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Initial product quality
When asking respondents about a product's initial product quality, the survey focuses on ease of use, installation simplicity and similar issues. Based on the criteria of this survey, NetApp's midrange products topped all products in either category. Its 6.95 was the highest section score of any finalist in the survey. Its 6.77 score in the enterprise category was the highest of that group and outpaced IBM's 6.55.

NetApp's midrange products received a 7.23 for "This product is easy to get up and running." This score was the highest for any statement in the survey. Eighty-three percent of respondents gave it a rating of 7.0 or 8.0. It received a 7.13 for "This product was installed without any defects," and a 7.08 for "This product requires very little user intervention."

Getting his NetApp FAS6000 arrays up and running couldn't have been easier for Ultrasonic Precisions' Fishman. "It was a three-week process, and I thought it was pretty much on target," he says, adding, "it actually took two days less than I thought it would, and that includes training." Methodist Healthcare's Baucum had a similar experience with his IBM N5200 clusters, but took a cautious approach to deployment. "We spent about two months doing some proofs of concepts on them," he says.

In this section, users are asked how well a product delivers value. Perhaps

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not surprisingly, NetApp's midrange products polled highest in this regard with a 6.65 for the statement "This product delivers good value for the money." NetApp's enterprise group wasn't far behind with a 6.61. IBM garnered a 6.47 for its midrange products and a 6.00 for enterprise, while HP products received a 6.24 (midrange) and a 6.18 (enterprise). Dell's midrange product received a 6.14.

This was first published in June 2008

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