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Initial product quality
NetApp's midrange products received a 7.23 for "This product is easy to get up and running." This score was the highest for any statement in the survey. Eighty-three percent of respondents gave it a rating of 7.0 or 8.0. It received a 7.13 for "This product was installed without any defects," and a 7.08 for "This product requires very little user intervention."
Getting his NetApp FAS6000 arrays up and running couldn't have been easier for Ultrasonic Precisions' Fishman. "It was a three-week process, and I thought it was pretty much on target," he says, adding, "it actually took two days less than I thought it would, and that includes training." Methodist Healthcare's Baucum had a similar experience with his IBM N5200 clusters, but took a cautious approach to deployment. "We spent about two months doing some proofs of concepts on them," he says.
In this section, users are asked how well a product delivers value. Perhaps
| not surprisingly, NetApp's midrange products polled highest in this regard with a 6.65 for the statement "This product delivers good value for the money." NetApp's enterprise group wasn't far behind with a 6.61. IBM garnered a 6.47 for its midrange products and a 6.00 for enterprise, while HP products received a 6.24 (midrange) and a 6.18 (enterprise). Dell's midrange product received a 6.14.
This was first published in June 2008