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When I try to find a document on my company's intranet--the latest mileage reimbursement figure or help with our Web content management program--I usually spend more time than it's worth trying to locate this information. And we're a relatively small company compared to behemoth enterprises with 10,000-plus employees.
So I was pleased to read a new study by the Association for Information and Image Management (AIIM) that found that 49% of survey respondents share my frustration in trying to locate work-related information, assuming it's online, indexed to a well-defined taxonomy and searchable. And that's a big assumption.
A couple of years ago, The Wall Street Journal quoted a VP of marketing, responsible for his company's intranet search, who said that some content was purposely not indexed because it might fall into the hands of those not authorized to see it. Fair enough. But does that include the company phone directory?
This was first published in August 2008