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NetBackup, Avamar top choices for backup apps again

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Product reliability

Enterprise product reliability rankings

Enterprise. EMC

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NetWorker and IBM Tivoli Storage Manager each scored highest on a statement in this category, but Symantec NetBackup topped the group on the other six statements on the way to an overall 6.22 category rating. NetBackup had the highest single statement score (6.68) for its platform/operating system support. It also showed strength for meeting service-level requirements (6.51) and for providing good upgrade guidance (6.33). IBM and EMC finished in a tie for second with a score of 6.03.

Breaking down the numbers

  • Backup apps are meeting expectations. The highest overall average score was a 6.26 for meeting service requirements; three of the five products had their highest ratings for that statement.
  • As a group, the products garnered a 5.90 for reliability; it’s the second highest yet, but well off last year’s 6.21.
  • Hands-on still required: The group’s two lowest average scores were for error handling (5.52) and “lights-out” operations (5.69).

Midrange product reliability rankings

Midrange. Our group of seven midrange applications posted a best-ever 6.06 average score for product reliability, led by EMC Avamar’s 6.55 and supported by notable scores from Dell (6.38) and Veeam (6.31). Avamar rated highest on six of the eight category statements, with Dell AppAssure snaring the other two. EMC and Dell registered 6.00-or-over scores on all the statements in the product reliability category; Veeam and Acronis (which placed fourth), just missed the “all-6.00” club with a 5.90 and a 5.71, respectively, for error handling.

Breaking down the numbers

  • Avamar’s highest scores were for meeting service requirements (6.86) and providing upgrade guidance (6.83), but platform support (6.75) and needing few unplanned patches (6.69) were also winners.
  • Dell netted top grades for nondisruptive updates (6.50) and error handling (6.31), but its highest score was a 6.62 for service requirements.
  • Veeam’s third-place finish was built on solid scores for meeting service requirements (6.60), platform support (6.55), as well as a couple of 6.40 counts for unplanned patches and nondisruptive upgrades.

This was first published in June 2012

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