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A key part of the legal hold process is communication; the tool should therefore assist in alerting people of the hold and monitoring compliance (see "Ediscovery readiness assessment," below). This means immediately notifying custodians and anyone else in possession of relevant data. The tool also needs to track responses acknowledging the hold, generate hold reminders (usually every 60 or 90 days) and then track reminder acknowledgments. Along the way, the tool should document every message sent and each acknowledgment. The amount of messaging quickly adds up.
This was first published in May 2008