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With nip-and-tuck battles in nearly every rating category, IBM prevails on the Storage magazine/SearchStorage.com Quality Awards users’ service and reliability ratings.
With just one top-three finish on the first six Quality Awards for midrange arrays surveys, IBM may be considered a dark-horse winner this time around. But whatever the color of its horse, IBM galloped to victory in the seventh edition of the Quality Awards for midrange arrays by outdistancing the field in four of five rating categories. And it’s a particularly strong field of finalists this time, with a notable overall score of 6.60 -- just 0.03 points off the high mark set a couple of surveys ago. As we’ve seen through the years, user satisfaction with this class of storage system is high and climbing as vendors roll out new products that raise the bar for quality and reliability.
About the Quality Awards
The Storage magazine/SearchStorage.com Quality Awards are designed to identify and recognize products that have proven their quality and reliability in actual use. Results are derived from a survey of qualified readers who assess products in five main categories: sales-force competence, initial product quality, product features, product reliability and technical support. Our methodology incorporates statistically valid polling that eliminates market share as a factor. Indeed, our objective is to identify the most reliable products on the market regardless of vendor name, reputation or size. Products are rated on a scale of 1.00 to 8.00, where 8.00 is the best score. A total of 275 respondents provided 463 midrange storage array evaluations.
This was first published in September 2012