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For SMBs, the arguments for outsourcing backup and recovery technology are compelling. Round-the-clock monitoring and defensible SLAs should convince you but be sure to network with peers, ask vendors and providers for customer contacts, and arrive at any vendor meeting with a list of real-world requests for data you've had or can expect to have. Just as the technology is proving itself, so do its sellers have to work to convince SMBs that their data will be safe and accessible-- and at a price point that makes sense given all the companies vying for your attention.
This was first published in October 2007