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When should you outsource your backup? When it's not working for your organization, that's when. In 2002, when Karen Graham took the job of CIO at Cooper Health Systems, Camden, NJ, she found herself overseeing a data center of 130 servers being backed up to standalone tape drives, and very poor media management practices.
"I was very uncomfortable about our ability to do disaster recovery," Graham recalls. Case in point, it once took the staff three days to recover a Microsoft Exchange server.
Since then, Cooper has contracted with IPR International, Conshohocken, PA, for its DataGuardian backup service. DataGuardian runs on 62 servers, for a total of about 1.2TB of data per month--"a relatively small amount of data," Graham admits, "but hugely critical to the organization."
IPR's service met Graham's requirements for redundancy, reliability, security and scalability, but she also liked its easy-to-use administration tool, and that it does not require server-side agents. As for Graham, her backup-induced anxiety is cured. "It's not a pressure point for me anymore," she reports.
This was first published in June 2004